Management of claims in general is uncoordinated, fragmented and in effective. This path leads to loss of control of the claim. The result:

• For the human resource this means poor health outcome and a protracted recovery.
• For the Employer this results in a Rapid escalation of Worker's Compensation premium, and costs of replacement of human resources (temporary and permanent).
• For the Insurer this leads to costs in managing the claim and negative impact on outcome remuneration.

Assist Groups unique outcome generation model develops a singularity of direction amongst stakeholders and communicates this direction with the same in a team based atmosphere. Assist Group aligns the forces that drive the rtw outcome in the most efficient manner possible.

This is achieved using Assist Groups Medical Management Model (MMM) which analyses the health issues involved to produce a medical action plan.

Assist Group is the only injury management company that truly brings to bare multidisciplinary execution in claims management. Driven by a medical model, Assist Group views Injuries as a health issue as well as a claims issue. Our medical management model is unique in delivering return to work outcomes of the highest minimum response times.

Managing the health interventions in house Increase communication effectiveness, reduces response time and delivers superior outcomes in the shortest time frame.

The savings generated by this approach has been demonstrated with many major clients and Insurers over the past 10 years.

This model forms a strategic outsourced solution that integrates seamlessly with their business processes as we have had intimate working knowledge of their HR Fabric.

This model has gained the endorsement of the Australian Medical Association and recognition from WorkCover and their Agents.

Self insured employers even engage this solution to complement their internal claims management departments.

We have set strict timeframes for claims review at which we provide comprehensive input which aligns the forces resulting in outstanding return to work outcomes.

Workplace Assessments

A specialised on-site assessment of the worker's pre-injury duties and/or potential suitable duties with the same or different employer to:

• Identify the critical demands of all work tasks (physical, psychological, social and environmental)
• Establish the work-related performance criteria against which the worker's functional capacity is to be evaluated
• Identify methods of temporarily or permanently modifying/mitigating the work demands to facilitate a safe return to work
• Identify workplace-based strategies which will assist the worker by restoring his/her tolerance by the use of available duties.

The purpose of the workplace assessment is to design a Return to Work Plan that is precisely matched to the worker's functional capacity and which provides for upgrading commensurate with improving function. The return to work plan may then compliment OR, in itself, substitute for a clinically-based therapeutic program.